Standard delivery for UK mainland (including the Highlands and Islands) normally takes 2-3 working days from date of dispatch. Please allow 5 working days prior to contacting us to chase your delivery. Orders of £100 or over qualify for FREE DELIVERY unless item is oversized where additional charges may apply. 5-20kg nationwide including the Highlands and Islands is £20.
You can select next day guaranteed shipping (if ordered before 2pm) for a flat rate of £5. This is subject to conforming to standard parcel size of less than 2kg and fits the Royal Mail standard parcel criteria.
In Store Collection is free of charge. Your goods can be picked up during standard opening hours from the shop (address and opening times are available at the foot of every page). You will need to bring the credit/debit card used to make the purchase, along with a printout of your order confirmation. Additional proof of ID and address may also be required. For security, your goods will not be released without these.
Gift Voucher delivery for UK mainland is available free using standard Royal Mail 1st Class Post. This option can be used if your order contains gift vouchers ONLY (no limit). If your order contains additional items, another delivery method must be selected.
There is a flat rate of £15 for shipping outside the UK for items up to 2Kg. If the item is oversized, Dott-Thomson reserves the right to charge additional carriage if it is deemed too costly to ship items to the nominated country. Please email the store email@example.com to get a quote for international shipping if you are in doubt.
Pyrotechnics, Knives and some Chemicals & Paints are restricted products so are only available to click and collect in store. For paint orders please contact the store to confirm we can send to your location.